Proton VPN issue affecting Windows 7 users

Incident Report for Proton Services

Resolved

The issue is completely resolved. There are no further problems on Windows 7.

Posted May 16, 2026 - 23:11 CEST

Monitoring

The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.

Posted May 16, 2026 - 12:45 CEST

Investigating

We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7.

If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations

Posted May 15, 2026 - 22:47 CEST

This incident affected: Proton VPN (Mobile and Desktop Apps).