Resolved -
We have resolved the issue now on Proton VPN windows clients, which was impacting some users. The root cause was increased load coming from the VPN service, causing the capacity limits of our infrastructure to be hit. This has been addressed by increasing the efficiency of the particular systems that serve these requests.
Jan 23, 21:21 CET
Update -
All services are operational except for the Proton VPN Windows desktop app. We are working on fixing that, too. We apologize for the inconvenience. No data has been lost.
Jan 23, 19:01 CET
Update -
We are currently experiencing technical difficulties affecting some of our users. We are working to bring the service back online as soon as possible. We apologize for the inconvenience.
Jan 23, 18:46 CET
Update -
We are still working on the issue. At this time, we are working on a resolution. We apologize and will have another update in approximately half an hour.
Jan 23, 18:06 CET
Update -
We are still working on the issue. At this time, we are working on a resolution. We apologize and will have another update in approximately half an hour.
Jan 23, 17:33 CET
Update -
We are continuing to investigate this issue.
Jan 23, 16:24 CET
Investigating -
We are currently experiencing technical difficulties affecting some of our users. We are working to bring the service back online as soon as possible. We apologize for the inconvenience.
Jan 23, 16:23 CET