The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.
Posted Apr 08, 2025 - 14:33 CEST
Monitoring
A hotfix has been implemented and we're monitoring the results.
Posted Apr 08, 2025 - 13:56 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 08, 2025 - 13:37 CEST
Investigating
Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.