Difficulties in connecting to Proton VPN servers
Incident Report for Proton Services Status
Earlier today, we experienced a congestion issue in Proton VPN's WireGuard authentication layer, which created problems that made it impossible for some users to connect using the Wireguard protocol. After a deeper investigation, the root cause of the congestion was found to be due to a configuration error that was not appropriately updated when the number of Proton VPN users increased. A permanent fix was put in place to prevent a future occurrence of this problem. We apologize for this issue, and will keep working to improve to avoid such issues in the future.
Posted Jun 29, 2023 - 23:36 CEST
The root cause has now been identified and our team is working on a solution. We apologize for the inconvenience.
Posted Jun 29, 2023 - 22:58 CEST
We can confirm we've found the issue and are applying a fix within the next few minutes. We appreciate your patience.
Posted Jun 29, 2023 - 22:24 CEST
We are continuing to investigate this issue.
Posted Jun 29, 2023 - 21:53 CEST
We are investigating some issues affecting a part of the Proton VPN user-base when connecting to Proton VPN servers. We apologize for the inconvenience and try to resolve the situation as soon as possible.
Posted Jun 29, 2023 - 21:11 CEST
This incident affected: Proton VPN (Free servers, Regular Servers, Secure Core Servers).