This site shows the current status of Proton services.
For more information, follow us on Twitter: @ProtonSupport.
This site does not update in real time so information may be delayed. Refresh to get the latest status.
Resolved -
Editing for Proton Docs is now working normally.
Nov 22, 03:33 CET
Identified -
The fiber faults between continental Europe and the Nordic countries caused a failure in the systems supporting the Proton Docs real-time editing feature. While document content is available, it is read-only for now. We are working to diagnose the failure and restore service as soon as possible. We apologize for the inconvenience.
Nov 22, 02:37 CET
Resolved -
Apologies for the delay in updating the status. The issue has now been resolved. Root cause was multiple simultaneous fiber failures somewhere in Nordic/Baltic region. It randomly impacted some users if their connection happened to traverse the impacted routes.
As you might have seen on the news, fiber lines in the Baltics have been going down for unexplained reasons lately, and more issues cropped up tonight. We removed the problematic sites and networks to reroute traffic, but it took a bit longer than usual as we had some issues accessing some of our equipment in that region.
Nov 22, 00:00 CET
Completed -
The scheduled maintenance has been completed.
Nov 20, 05:51 CET
Scheduled -
On Tuesday, November 19th 2024 at 8:00 UTC we will be conducting a scheduled maintenance to decommission the legacy DNS entries for our country-based IP pools, such as us.protonvpn.net
These DNS entries were previously used in some manual OpenVPN configurations, but we are now phasing out support for them to focus on the WireGuard protocol, where country-based IP pools are not possible.
To ensure a seamless transition, we recommend that all users update their router configurations to use the official WireGuard configuration files available on our website: https://protonvpn.com/support/wireguard-configurations
These configurations will provide the optimal and most up-to-date connectivity without relying on the legacy country pool DNS entries.
We apologize for any inconvenience this may cause, and we're happy to assist users with the transition to the new WireGuard-based setup. If you have any questions or need further assistance, please don't hesitate to contact our support team.
Thank you for your understanding.
Nov 12, 19:51 CET